STORE POLICY
Introduction
Welcome to Rafaa.co.za, your trusted source for premium probiotic drinks and related wellness products. We are committed to providing high-quality, health-boosting beverages and products to support your well-being. By shopping with us, you agree to the following policies and terms, so please read them carefully.
Product Information
We strive to provide accurate and up-to-date product information, including descriptions, ingredients, and benefits. However, all information is subject to change, and we recommend checking labels or consulting with a health professional before using any of our products, especially if you have allergies, sensitivities, or pre-existing health conditions.
Ordering & Payment
Order Process: You can browse and select items from our online store, adding them to your cart and proceeding through checkout.
Payment Methods: We accept a variety of payment methods, including credit/debit cards through the secure payment gateway, YOCO, on our site.
Order Confirmation: After placing an order, you will receive an order confirmation email. Please review the details and notify us immediately if you notice any discrepancies.
Pricing & Taxes
All prices are listed in Rands (R) and are subject to change without notice.
Taxes, shipping, and handling fees are calculated during checkout based on your location and will be added to the total order amount.
We reserve the right to correct any pricing errors that may occur on the site.
Shipping and Delivery
Processing Time: Orders are processed and shipped within 2 business days. You will receive a tracking number once your order has shipped.
Shipping Options: We offer various shipping methods to accommodate your needs. Shipping costs are calculated based on your order and location.
International Shipping: We currently do not ship internationally.
Shipping Delays: While we strive to ensure timely deliveries, shipping times may vary due to unforeseen circumstances, including carrier delays, weather, or public holidays.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below:
Eligibility for Returns: Returns are accepted 5 working days of delivery for unused and unopened products.
Return Process: To initiate a return, please contact our customer support team at support@rafaa.co.za with your order number and reason for return. We will guide you through the return process.
Refunds: Once we receive and inspect your return, we will issue a refund to the original payment method within 5 days. Shipping costs are non-refundable.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund.
Privacy & Security
We value your privacy and are committed to protecting your personal information. All personal data provided to us is processed in accordance with Policy. We use secure encryption technology to protect your payment information during transactions.
Health Disclaimer
The products sold on our website are not intended to diagnose, treat, cure, or prevent any disease. Before consuming any probiotic drinks or related products, we recommend consulting with a healthcare provider, particularly if you are pregnant, nursing, or have any health concerns.
Customer Support
If you have any questions or need assistance with your order, please contact our customer support team at support@rafaa.co.za or (082) 561-0013. We are happy to help with product inquiries, order tracking, or any other concerns.
Terms & Conditions
By placing an order on our website, you agree to abide by our Terms & Conditions. These policies may be updated from time to time, and we encourage you to review them periodically. Your continued use of our website after changes have been made constitutes your acceptance of the updated policies.
Intellectual Property
All content on our website, including product images, logos, and text, is protected by copyright and intellectual property laws. Unauthorized use of any materials is prohibited.
Governing Law
This policy, along with all transactions made through our website, shall be governed by the laws of South Africa.
Updates to the Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and the updated date will be indicated at the bottom of the policy.
Last updated: December 2024
By purchasing from our store, you agree to comply with the terms set forth in this policy. Thank you for choosing Rafaa® for your probiotic needs!
Payment Method - YOCO
• Credit / Debit Cards